Drivers and Barriers of Social Sustainable Development and Growth of Online Higher Education: The Roles of Perceived Ease of Use and Perceived Usefulness

Online and distance learning classes have been touted for the last several years as an innovation in higher education that should help improve the entrepreneurial growth mindset of students. However, the reported negative online learning experience of many college students worldwide during the COVID-19 epidemic has shown that many opportunities remain to improve the sustainable development and growth of online visual instruction practices. In this study, we outline and investigate a set of hypotheses related to the perceived usefulness and perceived ease of use (from TAM) of online video instruction in higher education courses during the pandemic. We employ grounded theory using autoethnographic case studies as a data source. We found that (a) synchronous broadcast lectures improve participant attitude (H1) and motivation (H2) toward online instruction, (b) prerecorded video instruction increases participant perceived "ease of use" (H3) and perceived behavioral control (H4) of online instruction, but (c) indicators of recorded dates on pre-recorded video instruction decreases participant perceived "usefulness" (H5) and "certainty" (H6) of online instruction. We enrich the insights of popular motivation models for organizations and the higher education industry by outlining a set of emotional elements originating in neuroscience leadership research (SCARF) that might either amplify or diminish the perceived the ease of use and perceived usefulness to technology usage relationships when participations engage in online learning situations.

Through the Lens of Students: MS Teams as a Sustainable Pedagogical Tool

The COVID-19 pandemic has highlighted the need for higher education institutions to modernize and embrace the post-digital age. This study evaluates students' perspectives of utilizing MS Teams as a means of facilitating remote learning during the pandemic. The Technology Acceptance Model (TAM) was employed as the theoretical framework to examine students' views on self-efficacy, facilitating conditions, ease of use, usefulness, and intention to use. The results showcase positive views of MS Teams, with self-efficacy rated the highest among the five constructs, followed by ease of use, facilitating conditions, intention to use, and usefulness. Additionally, no significant differences were found in students' perceptions based on gender. MS Teams has proven to be a successful platform for delivering online learning and communicating, bridging the divide of distance and time in teaching and learning. As discussions about the future of higher education in the post-pandemic world have commenced among academia and university officials, it is crucial to consider the impact of COVID-19 on student learning and provide suggestions for a more sustainable and effective post-pandemic education. © 2023 IEEE.

E-Service Bank: A Study on the Quality of Digital Banking Service during the Covid-19 Pandemic

Objective: This research aims to analyze the perception of quality in e-banking services. For this, a theoretical model was proposed using adapted and validated constructs of the quality of e-banking services, based on the set of three variables: security, ease of use and efficiency.Method/approach: Cross-sectional descriptive quantitative research, through the collection of primary data via google forms. The questionnaire obtained the amount of 367 answers, of which 348 were valid. Statistical techniques were used for data analysis and the results revealed that security, ease of use and efficiency have a positive effect on the quality of the e-service. In addition, the innovation variable was tested and found that it influences the quality and satisfaction of e-banking services.Main Results: The results reveal that the constructs positively influence the quality of the e -service and reinforce the importance of innovation in online banking services, which allow the customer more agility, efficiency and security in banking transactions. Theoretical/practical/social contributions: As a theoretical contribution, this work tested the ServQual scale in the e-service adapted for the Brazilian market. Regarding managerial practices, this research will contribute to banks that use e-banking services, since they build their strategies based on the digital service. Originality/relevance: The present study innovates in testing the ServQual scale in the e -service adapted for the Brazilian market. As well as in carrying out the analysis, the insertion of innovation as a moderator in the perception of quality and satisfaction in the digital banking service.

What Motivate Students to Continue Using Online Collaborative Tools: Post-Acceptance of Information System Approach

This paper aims to understand what motivates students at universities in Indonesia to continue using Online Collaborative Tools (OCTs) for their collaboration work. Utilising OCTs is crucial as the COVID-19 pandemic hit us in 2019 and forced all of us, particularly those who studied at university, to work online as precautionary measures. This research employs the Post-Acceptance Model of Information Systems (IS) approach to understand this issue. For an OCT to continue use, performance: effectivity, efficiency, and certainty is the key determinant, and perceived usability: perceived usefulness, perceived ease of use, and perceived enjoyment mediates confirmation and satisfaction and the intention to continue use. A total of 354 participants are involved in the data analysis employing Structural Equation Modelling (SEM). Our results revealed that while the relationship between confirmation and satisfaction is partially mediated by perceived ease of use and enjoyment, the relationship between confirmation and intention to continue use is also partially mediated by perceived usefulness and enjoyment, and satisfaction. We found that the intention to continue using the OCT can be determined by 67.9% (substantial) of the variance of the model. Our research contributes theoretically to the IS research in this context and practically to the OCT discourse. Limitations and future research directions are discussed © 2023, International Journal of Emerging Technologies in Learning.All Rights Reserved.

Dr.'s Eye: The Design and Evaluation of a Video Conferencing System to Support Doctor Appointments in Home Settings

The spread of COVID-19 has encouraged the practice of using video conferencing for family doctor appointments. Existing applications and off-the-shelf devices face challenges in dealing with capturing the correct view of patients' bodies and supporting ease of use. We created Dr.'s Eye, a video conferencing prototype to support varying types of body exams in home settings. With our prototype, we conducted a study with participants using mock appointments to understand the simultaneous use of the camera and display and to get insights into the issues that might arise in real doctor appointments. Results show the benefits of providing more flexibility with a decoupled camera and display, and privacy protection by limiting the camera view. Yet, challenges remain in maneuvering two devices, presenting feedback for the camera view, coordinating camera work between the participant and the examiner, and reluctance towards showing private body regions. This inspires future research on how to design a video system for doctor appointments. © 2023 ACM.

A Cross-Sectional Survey on the Post-Pandemic Acceptability of Pharmacist-Delivered Telehealth Services Among HCV-HIV Patients.

The COVID-19 pandemic enhanced the use of telehealth as a means of delivering services to patients who required continued and uninterrupted care. This helped to reduce readmission to hospitals where COVID-19 hospitalization was prioritized. Patients with HCV and HIV and other chronic diseases require this type of care. This study evaluated the post-pandemic acceptability of pharmacist-delivered telehealth services among HCV and HIV monoinfected and coinfected patients in Washington DC. This was a cross-sectional study conducted in a community pharmacy setting in Washington DC whose primary outcome was the acceptability of pharmacist-delivered telehealth services through a proposed platform(docsink). A validated questionnaire, borrowed from the literature was used to determine telehealth acceptability, measured as behavioral intention, among patients who receive care from this pharmacy. The study recruited 100 participants. Descriptive statistics were conducted as well as bivariable and multivariable analyses to assess predictors of telehealth acceptability. In the unadjusted model, PU/EM (OR 0.571, 95% confidence interval (0.45-0.73), P < .0001)), PEOU(OR 0.72, 95% confidence interval (0.61-0.85)) and IM(OR 0.733, 95% confidence interval (0.62-0.87), P = .0003)) were significant predictors of behavioral intention. Overall, the study found that lower Perceived Usefulness/Extrinsic Motivation scores decrease the odds of intending to use pharmacist-delivered telehealth (OR = 0.490, 95% confidence interval (0.29-0.83), P = .008). This study determined that the impact of perceived usefulness and extrinsic motivation was critical to the acceptance of pharmacist-delivered telehealth among a predominantly Black/African American study population.

The Influencing Factors of Learning Satisfaction in Blended Learning during Covid-19 in Chinese medical universities

By using a technology acceptance model (TAM) on survey results collected from medical universities of China, this paper aims to uncover the major factors that affect medical students' acceptance of blended learning during the Covid-19 period. 1238 medical students completed the study survey after experiencing 3 months of blended learning. The results show that the social influence (SIN) and perceived ease of use (PEOU) have positive impacts on perceived usefulness (PU);PU has positive impacts on learning motivation (LM);LM can moderately affect learning satisfaction (LS). There is also a positive relationship between SIN and LS. It is worth noting that SIN as an intermediary factor directly affects PEOU, PU and LS. In fact, SIN is considered the key factor that affect student satisfaction of blended learning during Covid-19. © 2022 IEEE.

Integrating the technology acceptance model on online learning effectiveness of emerging adult learners in Guangzhou, China

Due to the Zero-COVID policies implemented in China, students have accepted online education for curriculum learning for a considerable period of time. The objective of the current study was to determine the relationship between perceived usefulness, perceived ease of use, gender, and the online learning effectiveness of emerging adult learners in Guangzhou, China, who were enrolled in a continuing education program. The research framework was created in accordance with the Technology Acceptance Model (TAM). The convenient sampling and snowball sampling methods were used to collect 123 respondents for the study. Findings revealed that perceived usefulness and perceived ease of use were positively associated with online learning effectiveness, but gender was not. The study recommended that school administrators enhance students' perceived usefulness and perceived ease of use to improve the online learning effectiveness. The findings of this study will provide scholars with insights for improving the investment effectiveness of adult education programs. In addition, because online learning tends to be more adaptable and economical than traditional classes, the increase in learning effectiveness can provide schools with justifications to continue utilizing online education even after the pandemic. © 2023 Conscientia Beam. All Rights Reserved.

Exploring cloud computing adoption: COVID era in academic institutions

Cloud computing (CC) is a revolution that can provide information technology (IT) as a service. CC offers infrastructure, platform, and software services, as demand peaks and surges. This paper aims to investigate how prospective adopters behave when external factors such as "Coronavirus Pandemic- COVID-19” impact their technology adoption decision-making. The study also explores how a prospective adopter behaves i.e., if his/her intention to adopt any new innovation increases in presence of stronger disruptive factors (COVID-19). This research empirically examines if the intent to adopt secured (online) services impacts actual CC adoption (CCA) in pre-COVID-19 and during COVID-19 eras. It also provides an idea of how prospective adopters behave when they face disruptions caused by the pandemic situation, and how the holistic relation is reflected in terms of its influence on academic performance. This study has used Technology Acceptance Model (TAM) with sequential mediation effect of intent to adopt secured online services and CCA on Academic Performance (AP) using a sample of 867 students from 25 different Indian universities in Tier 1 and Tier 2 cities. Using AMOS, a structural equation modelling was conducted to test the research model. The results highlight that there is a significant difference between the influence of perceived usefulness (PU) as well as perceived ease of use (PEOU) on CCA due to COVID-19. The results also provide empirical evidence of gender moderating the relationship of PU as well as PEOU with CCA. This is the first study that provides comparative results from pre-COVID and post-COVID era, this work provides a reference point to practitioners and academicians, especially when evaluating factors before making a final decision regarding any emerging technology's adoption. © 2023 Elsevier Inc.

Towards Advanced Evaluation of Collaborative XR Spaces

Extended Reality (XR) technologies such as head-mounted displays are deemed beneficial for the collaboration of co-located as well as distributed people. As such, XR technologies appear particularly promising for supporting distant and hybrid teaching which became highly relevant during the Covid-19 pandemic. Despite the potential awarded to such technologies, practical applications are still very rare. In order to investigate the impediments to the practical adoption of XR technologies, the respective systems should be evaluated in real-world settings. Existing evaluation tools are, however, not suited for this purpose. In this paper, we explain why today's evaluation tools such as questionnaires, observation, and performance measurements are not sufficient for evaluating long-time, exploratory, and collaborative tasks that are typical in educational settings. To address this gap, we follow a top-down approach: Based on an existing model of user acceptance, we specify the variables that are to be optimized by HCI research and outline the potential of wearable-based measuring instruments to quantitatively assess these parameters. Eventually, we point out related research gaps that should be addressed by future research.

Factors Impacting Online Learning Usage during Covid-19 Pandemic Among Sophomores in Sichuan Private Universities

Purpose: This study aims to examine factors impacting online learning usage among students in Sichuan private universities, China. The variables used to construct the conceptual framework are perceived ease of use, perceived usefulness, information quality, system quality, service quality, attitude towards using, satisfaction, behavioral intention and actual use. Research design, data and methodology: The quantitative approach (n=500) was conducted via online questionnaire, using judgmental sampling, quota sampling and convenience sampling. Before processing the data collection, content validity was reserved by index of item objective congruence (IOC). Pilot study of 40 samples was approved by Cronbach's Alpha reliability test. Afterwards, the data was analyzed in SPSS using descriptive statistics, confirmatory factor analysis (CFA) and structural equation modeling (SEM). Results: The results revealed that satisfaction had the strongest significant impact on behavioral intention, followed by perceived usefulness on attitude toward using, service quality on behavioral intention, behavioral intention on actual use, information quality on behavioral intention, perceived ease of use on attitude toward using and attitude toward using on behavioral intention. On the other hand, the relationship between system quality and behavioral intention was not significant. Conclusions: Academic practitioners were recommended to encourage online learning usage among students by developing better online learning system, technical support service and learning experience which led to successful adoption and learning effectiveness of students in higher education.

The COVID_19 Pandemic's Effects on Fintech in Banking Sector

As a result of the effects of the COVID_19 pandemic, which has greatly affected the global economy, individuals have resorted to using financial technology and modern applications for financial transactions, which help reduce gatherings, given the centralization of the virus and the emergence of new, advanced pests. This paper aims to determine the impact of the COVID_19 pandemic on financial technology in the Jordanian banking sector. However, the quantitative approach was adopted, through electronic survey questionnaires being distributed to 2450 respondents from the population, which are all customers of Jordanian banks who use electronic banking services in the presence of the COVID_19 pandemic. As a result of analyzing 1930 resolution, it was found that the perception of the COVID_19 pandemic has a significant positive impact on Fintech in the Jordanian banking sector and that the perception of the COVID_19 pandemic has a significant positive impact on the dimensions of Fintech in Jordan which are (ease of use, reliability, responsiveness, assurance, interface design, and privacy). This study contributed to determining the extent to which electronic banking services reduce customer visits to branches according to social distancing. The paper explains how the development of technical services should go hand in hand with the bank's development strategies aimed at acquiring and retaining more customers. This paper recommends the need to improve the application of electronic banking services in proportion to customer satisfaction as much as possible. Copyright © 2023. All Rights Reserved.

E-Learning Acceptance in Higher Education in Response to Outbreak of COVID-19: TAM2 Based Approach

The use of technological tools has robustly come to the forefront in form of e-learning with the onset of COVID-19. In the light of the accelerated shift to online classes by the educational institutions in response to the outbreak of the pandemic, the study aims to apply the technology acceptance model (TAM2) to examine the impact of students' social influence, perceived usefulness, and perceived ease of use on e-learning intention in higher education during COVID-19. Data collected from students of different universities from the Northern region of India were analysed using structural equation modelling. The results revealed that a significant relationship exists between social influence and perceived usefulness of e-learning behavioural intention. The study also confirms the mediation of perceived usefulness between social influence and e-learning behavioural intention and the mediation of perceived usefulness between perceived ease of use and e-learning behavioural intention. The study revealed that social influence and perceived usefulness are the key factors for the acceptance of e-learning in higher education during COVID-19 pandemic. The main contribution to the study is developing a better understanding of variables that influence the adoption and use of e-learning with special reference to an outbreak of COVID-19. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Factors Influencing Online Shopping During Fear of Covid-19 Pandemic in Jordan: A Conceptual Framework

Aside from causing fear worldwide, COVID-19 has significantly affected global marketing and the behavior and attitudes of consumer. In Jordan, COVID-19 has affected the lifestyle, buying, and consumption patterns of consumer whereby in-store purchases are becoming less popular, and consumers are increasingly favoring other product sources. With the increasing usability of the internet in the business world, the popularity of online shopping is increasing, evidenced by the increased number of online retailers globally. A psychometric Fear of COVID-19 Scale (FCV-19S) was developed to evaluate COVID-19 fear and online shopping and it was employed to gauge consumers in developing countries like Jordan. This descriptive study presented a theoretical framework comprising trust issues, perceived ease of use, perceived risk and fear of complexity in online shopping among Jordanian consumers. The findings show that trust, perceived ease of use, fear of COVID-19 and perceived risk affect online shopping behavior. The increase in confidence in a given online site increases the frequency of online shopping, and the decrease in the risk perceived increases the decision to make an online purchase. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Antecedents of Intention to Use E-Auction: An Empirical Study

Many public health organizations worldwide have used E-auctions to monitor, curtail, and improve the transmission of new coronavirus illnesses. However, user population size and acceptance of these technologies significantly impact their effectiveness. The current study's goal was to determine what factors influence customers' intent to use COVID-19 E-auctions by employing the Technology Acceptance Model (TAM) to the Jordanian setting. This study empirically assessed 310 Jordanian respondents using a quantitative approach known as Structural Equation Modeling (SEM). The research findings supported the majority of the proposed hypotheses, showing that behavioral intentions to use electronic bidding are highly influenced by perceived usability, perceived usefulness, trust in the government, social influence, and awareness. This research paper eventually contributes to the field of technology acceptance by developing a context-driven approach to the key pandemic components and features that influence different practices of technology acceptance. © 2023 by the authors.

The Intentions To Use E-Wallet Services During The Covid-19 Pandemic: Lessons From Vietnam

This study analyses the dimensions of self-service technology that affect intentions of using e-wallets on mobile platforms. Our study is unique because the Covid-19 pandemic alters consumer intentions to use the E-wallet. We collect data from 307 Vietnamese users through online questionnaires and focus group interviews. We analyze the data sample by applying the Theory of Technology Acceptance and a part of Behavior Intention. Our findings indicate that Perceived Usefulness, Perceived Ease of Use, Trust, Risk, and Personal Innovativeness in Information Technology increase the intention to use E-wallet services in Vietnam. Our findings extend the literature related to essential characteristics of mobile wallets that support the marketing of mobile wallet products. Our study also recommends increasing the attractiveness of using electronic payment via mobile wallets. © 2023, SRAC - Romanian Society for Quality. All rights reserved.

Awareness and use of online health information sites in the COVID-19 pandemic: a survey of postgraduate students in a Nigerian Theological Seminary

AJOL : The Internet has drastically improved access to health information for personal health care management causing a shift from traditional health information sources to online sources. Moreso the COVID-19 pandemic made many people adopt the use of online sources for health information and management. This study investigated the awareness and use of online health information sites (OHIS) by postgraduate students in the Nigerian Baptist Theological Seminary, Ogbomoso, Nigeria. A survey research design was adopted. Total enumeration was used because of the small population of respondents. Findings revealed that the students had several health information needs, but there was a low level of awareness of OHIS, as well as the use of OHIS amongst them. A high percentage did not use OHIS due to some reasons. Health information needs, awareness of OHIS, perceived usefulness of information from OHIS, perceived ease of using OHIS, and trust in OHIS are factors that influenced the use of OHIS by the students. A high percentage intended to continue using OHIS, while the non-user had the intention of using the sites in the future. The study concluded that there was a low level of awareness and use of OHIS by postgraduate students in the Nigerian Baptist Theological Seminary, Ogbomoso. In addition, health information needs, awareness of OHIS, perceived usefulness of information from OHIS, perceived ease of using OHIS, and trust in OHIS are factors that influenced the use of OHIS by the students. These factors should be leveraged to promote the use and continuous use of OHIS

Understanding E-learning Adoption and Acceptance during the Covid 19 Pandemic: The Influence of Self Efficacy

The world wide outbreak of the COVID-19 pandemic reconfigured various landscapes in higher education as various institutions, lecturers and students were forced to adopt e-learning. However, the successful adoption and acceptance of e-learning by both lecturers and students involved has not been discussed and measured. This study seeks to investigate the influence of both the lecturer and student self efficacy on behavoral intention to use e-learning during the pandemic in the context of the Technology Acceptance Model (TAM). Lecturer Self-Efficacy (LSE) and Student Self-Efficacy (SSE) were hypothesized to have a correlation with the perceived usefullness and perceived ease of use of e-learning systems as well as the attitude towards using those e-learning systems which resultantly influence the behavoural intention to use e-learning systems. A total of 362 questionnaires were received from both students and lecturers in Zimbabwe's two universities and two polytechnics. Structural Equation Modelling was utilized to test the hypothesized conceptual model. Reliability and validity checks were done to the model instrument. Results indicated that both LSE and SSE have a positive influence on perceived ease of use but however, both LSE and SSE revealed a negative influence on perceived usefullness. Results also indicated that both LSE and SSE have a positive influence on attitude towards use of e-learning systems. The findings of the study contribute to the literature by highlighting the influence of LSE and SSE in the adoption and acceptance of e-learning systems in higher education. © 2022 IEEE.

The bright and dark sides of hotel kiosks: an empirical study

PurposeThis study examined the antecedents of technostressors as well as how customers' perceived convenience and technostressors of using a check-in/out kiosk influence their behavioral intention in a full-service hotel setting.Design/methodology/approachUsing survey data collected from 630 hotel customers, hypotheses were tested via structural equation modeling and multi-group analysis.FindingsThe results showed that perceived usefulness of a check-in/out kiosk had direct effects on both technostressors (i.e. work overload and role ambiguity), and that perceived ease-of-use had indirect effects on the technostressors, via perceived usefulness. The findings showed that both role ambiguity and perceived convenience significantly influenced intention to use a check-in/out kiosk. Intention to use was positively associated with intention to revisit a hotel providing the kiosk. These findings were equivalent across the younger and older groups.Practical implicationsBased on the findings, hotels can implement effective strategies to reduce technostressors associated with a check-in/out kiosk and focus on enhancing the factors that influence customer acceptance of the system. This is especially important given the increased emphasis on self-service technology since the onset of the COVID-19 pandemic.Originality/valueThis research contributed to the relevant literature by developing a check-in/out kiosk acceptance model using a multi-theoretical approach, and empirically testing it within the full-service hotel domain. It fills the knowledge gap regarding the antecedents and outcomes of technostressors in the hospitality research literature by providing empirical evidence.

Ease of use and perceived usefulness and its influence on motivation, collaboration and behavioral intention in university students in times of Covid-19

The purpose of this study was to test the relationship of influence of ease of use and perceived usefulness on motivation, collaboration, and behavioral intention in university students in times of Covid-19. The methodology used for the study corresponds to a non-experimental investigation, a questionnaire was applied to a convenience sample of 530 university students (n=19;α=0.944 ω=0.946), using Factor Exploratory and Confirmatory Analysis as tests of validity and reliability, through the Modeling of Structural Equations of Partial Least Squares PLS-SEM. The results have shown that there is a positive effect of causality of perceived ease of use on student collaboration, student motivation and perceived usefulness;in the same way, there exists a causal relationship between the perceived usefulness and the student's collaboration, the intention of the behavior and the student's motivation. Contrarily, there would not be an influence relationship between perceived ease of use on behavioral intention in university students in a context of Covid-19. © 2022 IEEE.